cyberMIND Latency Service Level Guarantee
cyberMIND's Latency Service Level Guarantee ("Guarantee")
is based on an average round-trip transmission between cyberMIND-designated
backbone POPs for the cyberMIND services listed below. Latency
shall be measured by cyberMIND averaging sample measurements
taken during a calendar month between such backbone POPs.
Asia Pacific to North America Latency 140 milliseconds or
less
North American Latency 85 milliseconds or less
Transatlantic Latency 120 milliseconds or less
European Latency 85 milliseconds or less
| Asia
Pacific to North America Lantency |
140
milliseconds or less |
| North
American Lantency |
85
milliseconds or less |
| Transatlantic
Lantency |
120 milliseconds
or less |
| European Lantency |
85 milliseconds
or less |
|
Should cyberMIND fail to meet the Guarantee in two consecutive
calendar months, Customer is entitled to a one (1) day prorated
credit for the cyberMIND Monthly Membership Fee for the second
month and an additional one (1) day prorated credit for any
consecutive month in which the Guarantee is not met.
To receive the credit if this Guarantee has not been met,
Customer must contact cyberMIND's customer service group within
30 days of the end of the month for which credit is requested.
cyberMIND will not extend a credit if failure to meet the
Guarantee is attributable to acts of God, civil disorder,
natural cataclysm or other occurrences beyond the reasonable
control of cyberMIND.
Guarantee Coverage: Customers that register and have service
in the applicable geographic region are covered for the following
cyberMIND services: LAN Connect, Higher Broadband, the Internet
access features of cyberMIND Dialup, Dedicated, and Roaming.
Customers with North American service sites are eligible
for North American and Transatlantic coverage. Customers with
European service sites are eligible for European and Transatlantic
coverage.
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